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How luxury89 Handles Your Personal Data

Your account data and payment details — including information linked to DANA, OVO, and GoPay — are managed under this Privacy Policy, which applies to all activity on luxury89 where access is permitted under local law.

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DATA HANDLING PRACTICES

How We Keep Your Account Data Safe

Privacy is not a checkbox — it shapes how we build every part of the account flow on luxury89. From the moment you link a DANA, OVO, or GoPay wallet to the moment you request a withdrawal, the data flowing through that process is encrypted and access-controlled. Below are the six specific practices that define how we approach your data, your account security, and your rights as someone who uses this platform where local law permits.

SSL Encryption on All Pages

Every page on luxury89, including the login screen, account dashboard, and payment entry fields, runs under SSL encryption. This means the data you enter — including your DANA, OVO, or GoPay account references — travels in an encrypted channel and cannot be read in transit by a third party.

Payment Data Isolation

Your e-wallet credentials are never stored in full on our platform. When you complete a deposit via OVO or GoPay, we retain only the transaction reference and timestamp needed to match the payment to your account. The wallet PIN and full account number stay on the payment processor's side.

Cookie Policy and Your Control

We use session cookies to keep you logged in and functional cookies to remember your preferred lobby view. We do not use advertising trackers that follow you off-site. You can clear or block cookies through your mobile or desktop browser settings at any time; doing so will log you out of your current session.

Account Access and OTP Verification

Each login to your luxury89 account can require OTP verification sent to your registered phone number. This step is designed to block unauthorised access even if someone else obtains your password. If you do not receive an OTP or suspect your account has been accessed without your permission, contact live chat immediately.

Data Retention and Deletion Rights

We hold your account data for as long as the account is active. After account closure, we retain records for the period required by applicable local regulation in Indonesia and eligible regions. Once that retention window closes, your personal data is deleted from active systems. You may request early deletion where local law permits by contacting support.

Who Has Access to Your Data

Inside luxury89, access to your personal data is restricted to the teams that need it to operate your account — payment verification, account security, and customer support. We do not pass your data to marketing partners or data brokers. Third-party payment processors receive only what is needed to complete your DANA, OVO, or GoPay transaction.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, correct something that looks wrong, or ask us to remove your information, reach out through any of the channels below. Our support team handles data requests alongside general account queries — you do not need a separate process. Players in Bekasi and Tangerang can reach us the same way as anyone else on the platform; there is no regional restriction on submitting a data request. When you contact us about your privacy, include your registered account email or phone number so we can locate your record without delay.

Live Chat Open the chat window from the lobby page. Available around the clock, live chat is the quickest way to submit a data access or correction request.
Email Support Send your data request, account correction, or deletion query to our support email. Include your full name and the phone number or email linked to your account.
Account Help Centre The Help Centre inside your account dashboard covers common privacy questions — how to update your contact details, how to change the e-wallet linked to your account, and how to review your own transaction and session history without contacting support.

Privacy Policy Questions From Our Account Holders

The questions below come from real account queries about how we handle data on luxury89. If your question is not covered here, reach the support team via live chat or email — data requests are handled the same way as any account query, and you do not need a lawyer or formal letter to ask us about your own information.

We collect your name, contact details (email and phone number), and the payment method you register — such as your DANA, OVO, or GoPay account reference. We also collect device type, IP address, and session timestamps to keep your account secure. We do not collect information beyond what is needed to run your account.

We store only the transaction reference and timestamp required to match your e-wallet deposit or withdrawal to your account. Your full wallet account number and PIN are not stored on luxury89 — that data stays with the payment processor handling the transaction on the DANA, OVO, or GoPay network side.

Yes. Contact our support team via live chat or email and request a copy of the data we hold. Include your registered email or phone number so we can locate the right record. We will provide the information in a readable format and will note any data we are required to retain under applicable local regulation.

If your name, contact details, or linked payment account reference is incorrect, open a chat with our support team or send an email. Provide the field that needs correcting and the accurate information. Some fields — such as your registered phone number — may require identity verification before we can update them to protect your account.

You can request deletion of your personal data by contacting support. We will process the request where local law in Indonesia and applicable regulation permit it. Some records — such as transaction histories — may need to be retained for a defined period under financial and jurisdictional obligations before they can be deleted from our systems.

We do not sell your data or pass it to marketing partners. The only third parties who receive any part of your data are the payment processors required to complete your DANA, OVO, or GoPay transactions, and they receive only the transaction-level data needed for that purpose. Our support and security teams have access internally on a need-to-know basis only.

Cookies are small files saved to your device when you visit luxury89. We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not use third-party advertising cookies that track you across other websites. You can manage or delete cookies through your mobile or desktop browser settings at any time.

Your account login is protected by OTP verification sent to your registered phone number. Each session runs over SSL encryption, which means data between your device and luxury89 cannot be read in transit. If you notice any login activity you did not make, contact live chat immediately — our security team can lock the account while the access issue is reviewed.

After you close your account, we retain your records for the period required by local regulation in Indonesia and other eligible regions where the platform is accessed. This retention period covers transaction records and identity verification data. Once the required window has passed, personal data is deleted from active systems. Contact support if you want to know the specific window that applies to your account.

Yes — this policy covers all access to luxury89, whether you reach the lobby through a mobile browser on Android or iOS, or through a desktop browser. The same data collection, storage, and security practices apply regardless of how you connect. OTP login and SSL encryption are active on both mobile and desktop sessions.

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